
At the current moment I’m not actually concerned about yelling due to the nature of the calls, (though getting yelled at WILL make me cry). I just hate phone calls. I have no body language to read to help me know when it’s my turn to talk. I’m also very bad at taking in auditory information, so if I need to remember something I need to write it down right then, but if I’m writing than I’m missing whatever new information they’re giving
ADDITIONALLY: job specific, I am new to this company and there is a specific procedure that I’ll be using, but the training for it isn’t until next month. Which means if they have questions about it I have to tell them a big ol’ “I dunno” which can weaken rapport and their confidence in my ability to do my job. I wish communication could just be over email. It gives me time to make sure Im able give them the correct information, as well as provide a record for me of what was said