Disney College Program on Sidechat | Some cast members need to learn the courtesy key. Ive seen too many attractions cast yell or bark orders at guests when a simple “please sit down” or “please stay behind that yellow line” would have sufficed

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Disney College Program 1d

Some cast members need to learn the courtesy key. Ive seen too many attractions cast yell or bark orders at guests when a simple “please sit down” or “please stay behind that yellow line” would have sufficed

Anonymous 1d

Except it’s for safety. If there is a train coming into station and someone steps over the yellow line we have to yell because otherwise the guest will get hurt. Same with standing up on a ride. How about we simply follow the rules

Anonymous 1d

Because guests don’t listen. I would rather be rude than to have someone get hurt

Anonymous 1d

Not only is safety the first priority, but most of the time if we are yelling that it’s because a) we are too far away/cannot move to tell them quietly or b) have already told them nicely several times

Anonymous 1d

the safety key comes first babes

Anonymous 17h

Trust they have tried saying please first but after saying it a million times to no one listening they need to get more strict

Anonymous

#3 1d

Im in a safety role myself and have managed to always do both babes

-3

Anonymous

#4 1d

Im not talking about those instances. Like today on a ride a CM yelled super rudely at a guest about 1 foot away for standing to unboard maybe 5 seconds early. The seatbelt had already undone and the ride was stopped. She should have been spieling to stay seated so the guest knew bc it looked like time to get off

-2

Anonymous

#4 1d

If you’re far away or saying it multiple times that’s different and completely acceptable

-1

Anonymous

OP 1d

Once again, this is a safety issue. Guests do not listen if you don’t yell

Anonymous

OP 1d

Are you? Because if you were you would understand this concept lop

Anonymous

#1 22h

Yes Im in transportation, and my leaders have stressed this on multiple occasions. If you’re getting defensive you may need to hear it. “Please” goes a long way, you don’t need to yell if they are within talking distance, and tone is important. It doesn’t matter if its the hundredth time you said it that day if its the first time with that particular guest. Saying the same thing all day is what we’re paid to do.

-1

Anonymous

#1 22h

Yes a lot of them do actually listen to being told kindly. Many people are here for the first time or simply distracted. Firm and kind are not mutually exclusive. Some things are immediate safety risks where yelling is understandable (a guest about to get hit by a vehicle for example) but im not talking about that.

Anonymous

#1 22h

The train is an example where it makes sense. Yall are glossing right over the “would have sufficed part”. An example Ive seen was at the waterparks. A guest at the front was like one foot over the yellow line very close to the CM. They yelled like a football coach so that everyone was staring. They could have said “please step back behind that line” in a regular tone bc not everyone is looking down at the ground and they werent in immediate danger.

Anonymous

OP 12h

A lot of it also is stressing the importance of what you’re saying to the guests. Saying please makes the command sound like an option. It is not an option for them to sit down

Anonymous

OP 12h

I’ve literally seen tram people go “please stay behind the yellow line. PLEASE stay behind the yellow line. FOLKS. You NEED to stay behind the yellow line or else we cannot move.” Guests don’t listen