This happened once while I was ordering a coffee mind you I could tell she was new and didn't mind she was taking extra time and the manager pops in saying "sorry she's new" literally cutting her off and I go "ope, well that was rude of you" and I just hope that made her feel better

14

She also says “thank u for ur patience. She’s new” like yes they get it

2

I think that’s a good thing to say. It gives you a reasonable excuse for not knowing, and might give the customer more patience

1

nta and call them out

1