
It’s bc doctor’s offices overbook on purpose bc a majority of people who make appointments don’t ever show up. So they schedule 3-4 people per time slot, knowing only 1 will end up coming. Sometimes this plan fails, and they have 4 people who need be seen in a 15 minute slot. Which means everyone is an hour behind. That also means you’re kicked off if you’re not there (so if you’re running late just call, they understand, and they’ll fit you into the schedule)
Then maybe you could just calmly explain that like #1 and I did without making harsh accusations about people’s intent? “You just don’t have any desire to see that…” It’s not about desire, just lack of knowledge. They don’t know the inner workings of an office or why the appointment is an hour late. All you have to say is that when patients need extra care appointments run over, not “how about if you don’t like waiting I won’t give you extra care, sound good.” 😭